Data protection

Privacy Policy

Welcome to our website and thank you for your interest in our company! The protection of your personal data and the safeguarding of your personal rights are particularly important to us. We treat your personal data confidentially, in accordance with the statutory data protection legislations and the information in this data protection declaration. We would like to point out data transmission on the Internet (e.g. when communicating via e-mail) can have security gaps. We would like to inform you about how we handle your data on our website and, of course, in compliance with the General Data Protection Regulation (DS-GVO) and the Federal Data Protection Act (BDSG), process. If you have any questions about this privacy policy or if you would like more detailed information on any point, please contact our data protection officer at any time using the contact details below.


Name and Contact details of the responsible
arconsis IT-Solutions GmbH
Am Storrenacker 8
76139 Karlsruhe, Germany


Name and contact details of the data protection officer
Kaiserstr. 86
76133 Karlsruhe, Germany
Personally responsible: Mr. Thorsten Jordan


When you access our website, our web servers automatically collect information of a general nature. This includes: 

  • Browser type and version
  • Operating system in use
  • Referrer URL
  • Time of server request
  • IP-Adress (this is stored by us only anonymized)


This is exclusively information that does not allow any conclusions to be drawn about your person. We or third parties commissioned by us evaluate this data for statistical purposes only and only in anonymous form to optimize our website, to increase user-friendliness, effectiveness and security.


Further information to website viewers in accordiance with article 13 of the basic data protection regulation (DS-GVO)

Purpose and legal basis of data processing (Art. 13 para. 1 c DS-GVO)

  • Handling and processing of contact requests (Art. 6 para. 1 f DS-GVO)*  
  • Handling and processing of support requests (Art. 6 para. 1 b/f DS-GVO)*
  • Technical operation of the website (Art. 6 para. 1 f DS-GVO)*
  • Optimization of the website services by evaluating website usage data (Art. 6 para. 1 a/f DS-GVO)*

*Interests of the responsible party when weighing interests (Art. 13 para. 1 d DS-GVO)

  • Enforcement of legal claims and defense in legal disputesn
  • Ensuring IT security
  • Prevention of criminal acts
  • Actions for business management and further development of services and products and optimization of the website services by evaluating website usage data
  • Ensuring the website functions


Recipients or categories of recipients of the personal data (Art. 13 para. 1 e DS-GVO)

In the context of calling up and using services on our website, we pass on data to recipients such as plug-in producers, hosting providers, media and communication service providers. Important: We only pass on personal data to third party providers with your consent, to the extent this is required by data protection law.


Transfer to third countries (Art. 13 para. 1 f DS-GVO)

It is possible that, while calling up and using our website and associated services, data may be transmitted to third countries via subcontractors or companies associated with them. Potential risks may include unenforceable data subject rights and a lower level of data protection. We minimize the risk as far as possible by concluding order processing contracts (if such a contractual relationship exists) and standard contractual clauses including effective supplements required by the supervisory authorities.


Storage duration according to legal retention obligations (Art. 13 para. 2 a DS-GVO)

  • Web server (Hosting Provider): 8 weeks
  • Contact form: Your Data will only be used to fulfill your request and will be deleted thereafter, as long as no legal, contractual or statutory retention obligation prevents it.
  • Cookies: Information on setting and deleting cookies can be found in the cookie instructions on our homepage.

Until the expiration of the storage period, the data transmitted to us will be protected by appropriate technical and organizational means to protect them from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously monitored and improved in accordance with technological developments and organizational possibilities.


Right of information, correction, deletion, restriction, data portability and objection (Art. 13 para. 2 b DS-GVO)

As data subject, you have the right to information, correction and deletion of your data and to the restriction of processing, as well as a right to data portability at any time. For any of these purposes, please contact the responsible person using the contact details provided.


Right of objection (Art. 21 para. 1 DS-GVO)

Insofar as the processing of your data is carried out to protect legitimate interests, you have the right to object to this processing at any time by contacting us using the contact details provided, if reasons arise from your situation that conflict with this data processing. We will then terminate this processing unless it serves predominant interests worthy of protection on our part.


Right of withdrawal (Art. 13 para. 2 c DS-GVO)

If you have consented to the processing of your data, you have the right to revoke this consent at any time for the future. The lawfulness of the processing until the revocation is not affected by this. For this purpose, please contact the responsible office using the contact details provided.


Right of complaint (Art. 13 para. 2 d DS-GVO)

As an affected person, you can contact the responsible state commissioner for data protection and freedom of information in Baden-Württemberg at any time if you have a complaint.


Existence of a necessity to provide personal data (Art. 13 para. 2 e DS-GVO)

The collected data is necessary for the technical operation of the website, the processing of contact and appointment requests for newsletter subscription and support requests. A possible consequence of not providing your data may be that you cannot use offers on our website or not to their full extent.



Contact form or feedback

The information that you voluntarily provide to us as part of a contact request or as feedback will only be used to respond to your inquiry or contact. The disclosure to third parties will not happen.



So-called ‘Cookies’ are used in various sections on our website. Cookies are small text files that are stored by the web browser on your computer or mobile device. Cookies do not cause any damage to your computer and do not contain viruses and are automatically deleted after expiration. While some cookies expire when you end your Internet session, others are stored for a specific period of time. We use cookies to personalize content and ads, provide social media features and analyze the traffic on our website.

Details on the use of cookies can be found in our separate cookie information, which is displayed as a consent banner when you call up our website. We use the cookie management tool cookiebot for this purpose. If you have made a selection, you can also change your choice at any time later via the cookie settings.


Google Analytics

This website uses Google Analytics (, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, small text files that are stored on your computer, to help the website analyze how visitors use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, by using IP anonymization on this website, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement of the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link (

For more information on terms of use and data protection, please visit

We would like to point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure the anonymized collection of IP addresses (so-called IP masking). Furthermore, we use Google Analytics to analyze data from AdWords and the Double-Click-Cookie for statistical purposes. If you do not wish for this, you can deactivate this via the Ads Preferences Manager ( or adjust your consent to data processing accordingly using our cookie management tool.



We use the platform to post own videos and make them publicly available. Videos from YouTube are linked or included via links with the integration of the offer of the company YouTube LLC, which is a subsidiary of Google LLC (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). We do not consider ourselves responsible for the content of websites to which links are provided. In the event that you follow a link on YouTube, we nevertheless point out that YouTube stores the data of its users (e.g. personal information, IP address) in accordance with its own data usage guidelines and uses it for business purposes. In case of the integration of videos, contents of the YouTube website are displayed in partial areas of a browser window. The YouTube videos are only called up when you click on them. If you call up a page of our website on which YouTube videos are embedded in this form, a connection is established to the YouTube servers and the content is displayed on the website by informing your browser. For more information, visit